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Shipping, Returns & Cancellations

SHIPPING

Shipping costs, where applicable, will be clearly outlined at the point of sale.  Please contact us for prices on international shipping.

All orders placed through our website will be dispatched within three business days. Please allow 7 – 21 business days for delivery.

RETURNS & CANCELLATIONS

We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to cellardoor@paulettwines.com.au to arrange for the return of corked or flawed product.

Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (08) 8843 4328 for return instructions.

A 15% restocking fee will be applied to all cancelled orders.